V-02HD MK II: Menu > Video Output > USB Output > Connection Reset >.Note: Many (but not all) Super Speed cables and ports have blue plastic in the connectors.Note: Many ports today are Super Speed, but not labeled.With older computers, check if the USB port is labeled "SS", or Super Speed.Connect the Roland directly to a USB port.Turn on your computer and Roland, and allow both to fully load.Disconnect external USB webcams before reconnecting the Roland. Some computers cannot process more than 1 USB video device.Unplug all USB and Thunderbolt devices.If you have an external mouse/keyboard, disconnect them after you start your test, and see if reconnecting them causes the issue. Reconnect one device at a time until the issue happens again. Run your software to test the USB video signal. Some older computers have mixed USB 2 and USB 3 ports.ĭisconnect all USB devices except for the Roland.Īlso disconnect any additional displays using Thunderbolt or USB-C, if possible.Example: Try ports on the other side of the laptop.Many computers power and control USB ports in pairs.Try a different USB port group on the computer.If using a Mac, try this adapter, do not use ones with multiple ports.If you only have access to cables that are Type B to Type A, try a single-port USB Type A to Type C adapter. If your computer only has USB-C ports, use a recommended cable that is Type B to Type C. Some USB hubs with power supplies may work.The Roland uses your operating system's camera drivers, there are no drivers to download.It's possible there is an issue with your computer's settings or drivers. Try a different computer to confirm the Roland is working. VR and VC Series: Recommended USB Cables for Streaming and Recording.V Series: Recommended USB Cables for Streaming and Recording.Please use these guides for cable recommendations and specifications for your Roland product: Try a different USB cable, as some SuperSpeed USB cables do not meet specifications. The HDMI and USB outputs are processed separately, so if the HDMI works, it's a USB compatibility issue. For example, you are switching between cameras and a Blu-Ray player, outputting to a projector.Ĭonnect the Roland's HDMI output to a TV to check if the signal is working normally.HDCP is typically used with copy-protected sources like DVD/Blu-Ray players.If HDCP is on, it disables the USB output.Set the following menu setting: MENU > SYSTEM > HDCP > OFF Make sure the ON AIR button is lit red, if it is off, Fade to Black is enabled. VR-1HD: How to Update the System Program Firmware.If not, update the firmware to the latest version: Troubleshooting Video UPDATE THE FIRMWAREīefore you begin troubleshooting, go to MENU > SYSTEM > VERSION, and confirm it is 1.23. If your video stream's bit-rate is 4 Mbps, for example, your upload speed should average 10 Mbps or higher. Run a speed test to see if your upload speed is fast enough.If the video briefly freezes and resumes, it is not USB related, the issue is your stream settings or upload speed. Roland USB port is physically damaged and needs repair.Conflict with other software running that uses USB video.Conflict with additional USB video devices.USB-C adapter or USB hub is not compatible.HDCP is turned on in the Roland System menu.Here are some potential causes, from most to least likely: ![]() Roland is not on the list in your software.In rare cases, you may experience the following: Once you connect the USB cable, Windows and MacOS use their built-in system drivers to display the video and audio. There are no Roland drivers for this feature. It converts your Roland hardware into "one big webcam" that you can use with any software that supports USB video and audio. USB Audio/Video output is an easy to use solution for live streaming and video recording.
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